FAQ - Reports

Q. I have tried to filter for jobs that entered/exited a certain status in a given time period, but some jobs are not showing up in my report which should have been in that status. Why?

A. Sometimes a job can "skip" a certain step or status. This will generally happen for one of three reasons:

1. If a staff member uses the multi-select to complete several tasks at once, and selects tasks over multiple steps, the job will jump to the next available step's status.
2. If a staff member completes the tasks in a step that is further along in the workflow, the job will enter the status of the next step, skipping the steps before it.
3. If a staff member manually updates a job's status (e.g. to Completed), completing tasks in prior steps may not automatically update the job's status.

If you are noticing that lots of jobs are being missed by your filters, try including more statuses in your search (e.g. Completed).