Troubleshooting Email Deliverability Issues
If an email sent via Jobman has not been successful you will see this in the outbox under your contact as well as receive a notification to the user who sent the email. See below error messages and how to troubleshoot emails that could not be delivered.
Error Message:
- The server was unable to deliver your message (ex: unknown user, mailbox not found).
- The message was delivered, but was either blocked by the user, or classified as spam, bulk mail, or had rejected content.
- The subscriber explicitly marked this message as spam.
What to do:
- Double check that the email address is correct.
- If it is correct, reach out to the recipient directly to let them know their email is not working.
- Once their email has been reactivated, submit a support ticket to help@jobman.com to reactivate sending to their email.
Error Message:
- The server could not temporarily deliver your message (ex: Message is delayed due to network troubles).
- A temporary DNS error.
- Unable to temporarily deliver message (i.e. mailbox full, account disabled, exceeds quota, out of disk space).
What to do:
- Attempt to send the email again, if it has bounced again contact the recipient directly and get them to check with their email provider.
Error Message:
- The bounce is actually a virus notification warning about a virus/code infected message.
- The bounce is a challenge asking for verification you actually sent the email. Typcial challenges are made by Spam Arrest, or MailFrontier Matador.
- Blocked from this ISP due to content or blacklisting.
What to do:
- Double check the contents of the email for any suspicious content or attachments.
- Try sending the email again.
Error Message:
- The recipient has requested an address change.
What to do:
- Reach out to the recipient directly and update their email address in Jobman.
Error Message:
- An error occurred while accepting an email through the SMTP API.
- Email rejected due DMARC Policy.
- An error occurred while attempting to render your template.
What to do:
- Attempt to send the email again.
- If the email continues to bounce send a support ticket to help@jobman.com
Support Tickets
It helps our team investigate faster when support tickets are accompanied with as much information as possible including screenshots, affected users and email addresses.